Your Data

Privacy Policy

We are committed to protecting your personal information with the utmost care and transparency.

Last Updated: April 2025

1 — Introduction

Our Commitment to Your Privacy

Balaji Diamonds Pvt Ltd ("we," "our," "us") operates the SBD Loyalty mobile application. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our App.

We are deeply committed to your privacy. We do not sell, rent, or share your personal information with any third-party providers, advertisers, or external organisations. Your data is yours, and we treat it with the highest standard of care.

Key Commitment: We do not share any personal information with third parties under any circumstances, except as required by applicable law.

2 — Information We Collect

What Data We Gather

Information You Provide

Account Information: Your name, email address, phone number, and any other details you provide during account registration.
Profile Information: Any additional personal preferences or details you voluntarily add to your profile.
Order Information: Details of products you order, including item names, quantities, and order history.
Communication Data: Content of chat messages and any information shared during voice or video calls with our store team.

Information Collected Automatically

Device Information: Your device type, operating system version, and unique device identifiers, used to optimise your App experience.
Usage Data: How you interact with the App, including pages visited, features used, and session duration, to help us improve the App.
Notification Token: A unique token generated when you enable push notifications, used exclusively to send you order-related alerts.

3 — How We Use Your Information

Purpose of Data Collection

We use the information we collect solely for the following purposes:

To create and manage your account and loyalty profile.
To process and manage your orders and loyalty points.
To send you push notifications about your order status and updates.
To facilitate chat, voice, and video communication between you and our store team.
To improve the App's functionality, design, and user experience.
To respond to your queries, complaints, or requests for support.
To comply with legal obligations under applicable Nepali law.

4 — Data Storage & Security

How We Protect Your Data

We take the security of your personal information seriously. All data collected through the SBD Loyalty App is stored securely using industry-standard security measures, including encryption in transit and at rest, access controls, and regular security reviews.

Your data is stored on secure servers with restricted access.
We employ encryption protocols to protect data during transmission.
Only authorised personnel at Balaji Diamonds Pvt Ltd have access to your personal information, and only to the extent required to perform their duties.
We regularly review and update our security practices to maintain the integrity of your data.

No Payment Data: Since the App does not integrate any payment gateway, we do not collect, store, or process any financial or payment card information through the App.

5 — Push Notifications

Notification Permissions

When you use the SBD Loyalty App, we request permission to send push notifications to your device. These notifications are used exclusively for:

Order confirmations and status updates.
Important alerts related to your account or loyalty points.
Announcements about new products or offers (if you have opted in).

You may withdraw notification permissions at any time through your device's settings. Disabling notifications will not affect your ability to use the App or place orders.

6 — Third-Party Sharing

We Do Not Share Your Data

We do not sell, trade, lease, or share your personal information with any third party, including advertising networks, marketing agencies, data brokers, or analytics providers.

The only circumstances in which your data may be disclosed are:

When required by applicable law, a court order, or a governmental authority in Nepal.
To protect the legal rights, safety, or property of Balaji Diamonds Pvt Ltd or its users.

7 — Your Rights

Control Over Your Data

You have the following rights with respect to your personal information:

Access: You may request a copy of the personal data we hold about you.
Correction: You may update or correct inaccurate information through your account profile.
Deletion: You may delete your account at any time through the App. Upon account deletion, your personal data will be permanently removed from our systems, except where retention is required by law.
Opt-out of Notifications: You may disable push notifications at any time through your device settings.

To exercise any of these rights or for any privacy-related inquiries, please contact us at the details provided in the Contact Us section.

8 — Children's Privacy

Age Restriction

The SBD Loyalty App is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user under 18 has created an account, we will promptly delete the account and associated data.

9 — Changes to This Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through the App. We encourage you to review this Policy periodically.